Barrie First Aid and CPR Training Policies.

Course Structure & Requirements

All requests MUST be made through email. Text Messages, whatsapp, phone calls or any other ways of communication will not be considered official notice for moving dates, cancellations or refunds. Email must be sent to info@barriefirstaidtraining.com

Our public blended courses consist of:

1. A mandatory online training component, and

2. A scheduled in-person training session

The online component must be completed before attending the in-person class.

• Participants who have not completed the online training are not permitted to attend the in-person session.

• Participants who arrive without completing the online training will be required to leave and must pay to rebook into a future class.

Refund Policy (Before Booking an In-Person Date)

Refunds are based on the status of the online training and whether an in-person date has been booked.

Important: All approved refunds are subject to a $5 non-refundable processing fee to cover credit card processing costs, which are not returned to us by our payment provider.

• Online training not started & no in-person date booked:
  100% refund (minus $5 processing fee)

• Online training started but not completed & no in-person date booked:
  90% refund (minus $5 processing fee)

• Online training completed & no in-person date booked:
  50% refund (minus $5 processing fee)

Online training access is issued immediately upon registration and cannot be reused once completed.

Once an In-Person Date Is Booked

Cancellations

• No refunds will be issued for cancellations made within 7 days of the scheduled in-person course date.

Date Changes / Transfers

• No date changes or transfers are permitted within 7 days of the course date.

• This includes requests to move to a later public course.

Public courses have limited seating. Missed or unused seats cannot be reassigned at short notice.

Illness, Emergencies & Late Requests

We understand that unexpected situations happen.

• Notification must be provided at least 48 hours before the course start time.

• Requests made 48+ hours in advance may be reviewed case by case.

Less than 48 hours’ notice:

• No refunds will be issued

• The participant will be required to pay to rebook

Review Timeline for Late Requests

• Any requests for refunds, transfers, or exceptions made within 7 days of the scheduled in-person course date will require internal review.

• Decisions on these requests may take up to 72 hours to complete.

• This review period allows us to assess course capacity, instructor availability, and participant history before responding.

• Submitting a request does not guarantee approval, and the course may proceed as scheduled during the review period.

Attendance & Conduct Requirements

Participants will be refused entry and required to pay to rebook if they:

• Arrive more than 15 minutes late

• Do not bring valid government-issued photo ID

• Have not completed the online training

• Are unable to participate safely or appropriately

Valid Government-Issued Photo ID

Identification must be original, valid, government-issued, and include a photo and full legal name.
Photocopies or digital images are not accepted.

Accepted forms of ID include:

• Ontario Driver’s Licence

• Ontario Photo Card

• Canadian Passport or Foreign Passport

• Permanent Resident Card

• Secure Certificate of Indian Status Card

• Canadian Armed Forces Identification Card

• NEXUS Card

• Enhanced Driver’s Licence

• Canadian Citizenship Card with photo (issued prior to February 2012)

• BYID Card (LCBO-issued, ages 19–35)

• Possession and Acquisition Licence (PAL)

• Other Canadian or U.S. government-issued driver’s licences

For more information on acceptable Ontario identification, visit:
👉 https://www.ontario.ca/page/acceptable-identity-documents

Indoor Shoes / Socks Requirement

• Participants must wear indoor shoes or socks during the in-person training.

• Participants who arrive without indoor shoes or socks will be given the option to:

• Wear disposable shoe covers or disposable socks (when available), or

• Rebook into a future course at their own expense

• Participants who decline disposable footwear or are unable to meet footwear requirements will not be permitted to attend, will not receive a refund, and must pay to rebook.

Disposable shoe covers or socks are provided as a courtesy only and are not guaranteed.

Disruptive Behaviour

Any participant who disrupts the instructor, delays the class, or interferes with other participants’ learning:

• Will be removed from the course

• Will not receive a refund

• May be banned from attending future courses

Classes must start on time to ensure a safe and effective learning environment for all participants.